Support

How can we help?

Enlumora is a wellness companion for iPhone and Apple Watch. It is not a medical monitor and should not be used for emergencies.

Apple Health data is not updating

Open the Health app, tap your profile, then Apps and Services → Enlumora. Confirm the health categories you want to share. Apple Watch measurements such as HRV are collected periodically, not continuously, so a fresh reading may take time to appear.

Apple Watch does not show as live

Confirm the Enlumora Watch app is installed, Bluetooth and Wi-Fi are available, and both devices are unlocked. Open Enlumora once on the Watch and then return to the iPhone app. A paired Watch is not always actively producing a new health sample.

Notifications are missing

In iPhone Settings, open Notifications → Enlumora and allow notifications. Low Power Mode, Focus, and background restrictions can delay local updates. Enlumora sends wellbeing prompts only when it has recent supporting data.

Coach or Space Scan is unavailable

These features require an internet connection. Try again after reconnecting. Coach can work without sharing personalized wellness labels; Space Scan sends only the photo you explicitly select after asking for consent.

Contact and privacy requests

For product support, feedback, privacy questions, or deletion requests, email dongjingjing2010@gmail.com. Please do not include health data, room photos, precise location, or other sensitive information in your first message.